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Terms and Conditions

Oscar Knight Tourism maintains the https://www.oscarknighttours.com website.

Welcome to Oscar Knight Tours. The following terms govern your visit and use of our website:

Who owns and operates this website?

This website is owned by Oscar knight tours, a subsidiary of Knight Tours Group. Oscar Knight tours is a tourism website and it maintained its own online portfolio through its website. The website content strictly belongs to Oscar Knight tours. The website fulfills all requirements to make its content paid and legitimate, therefor any content on the website shall remain the property of Oscar knight Tours and the company reserves the right to take legal action against anyone who manipulates its content.

Pricing

We provide the best reasonable prices. We ensure that our customers would not feel burdened while using our services. We have mentioned the prices attached to our services and these prices are exclusive of all governmental taxes and tips for any kind of services. The governmental taxes and duties would be collected according to your travel needs due to different taxes and duties at different locations. Moreover, we do not collect tips on behalf of our waiters, helpers and tour guides. Our prices can change without prior notice because we highly comply with governmental tax and duties.

Payment Methods

We accept all kinds of Visa cards, credit and debit cards and Master cards in AED and USD . We are not associated with any fee that bank charges you on your credit cards and we receive our payments regardless of bank fee and charges.

Payment Confirmation

Once you pay for a service, our system will generate a mail and confirmation slip that would be sent to your email address. The hardcopy of this slip can be demanded from you at any time during your travel, so you must keep a hardcopy of this slip to avoid any inconvenience.

Booking Confirmation

Once you pay for a service, our system will generate an online confirmation voucher that would be sent to your email address. The hardcopy of this voucher can be demanded from you at any time during your travel, so you must keep a hardcopy of this slip to avoid any inconvenience.

Cancellation of tour and non-appearance policy

Cancellation

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Following are the procedures and rules of cancellation

Tours & Transfers

  1. If you cancel/update your trip before 24 hours of tour date, you will not be entitled to any charges.
  2. If you cancel/update your trip less than 24 hours of tour date, 100% charge will be applied.
  3. If you have paid through credit card, then 5% charges of online service charge for refund.
  4. If the booked tour or activity include any kind of the amusement tickets, in case of cancellation 100% charge will be applied
  5. United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law
  6. ’We will not trade with or provide any services to OFAC and sanctioned countries’’
  7. ’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
  8. ’Cardholder must retain a copy of transaction records and Merchant policies and rules’’
  9. ’User is responsible for maintaining the confidentiality of his account’’
  10. Customer can cancel their booking 24 hours prior to their tour date; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
  11. Oscar knight tours reserves the right to cancel any confirmed booking in any circumstances, however, Oscar knight will not cancel a Guaranteed Departure Product except in the unusual circumstances of force majeure, defined here as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation or any other external circumstances beyond the control of Oscar Knight Tours.
  12. Compensation is not available if Oscar Knight Tours is forced to cancel or in any way change a tour due to force majeure but Oscar knight tours  is unable to provide the tour booked, Oscar knight will return to the Client all payments received (less any insurance premiums paid) or offer an alternative date or holiday of comparable standard.

Holiday Packages Cancellation Policy

  1. If you cancel 14 days before the trip travel date a 25% cancellation charge will be applied
  2. If you cancel 07 days before the trip travel date a 50% cancellation charge will be applied
  3. If you cancel less than 07 days, a 100% cancellation fees will be applied 
  4. We recommend you to read carefully the cancellation policy mentioned in the package confirmation contract 

Non-appearance policy

If you do not show up for the tour, the company will not refund the money.

Journey Schedules and services

The services mentioned on our website are subject to change in case of weather, natural disasters and local circumstances. We are committed to provide our best to our customers and in these situations, we may provide the equivalent services and locations to them. We reserve all rights to update our travel schedules for the safety and security of our valued customers.

Hotel check in and check out policy

The hotel check in and check out policies reside with the hotel and we do not accept any responsibility of late check in and check out. However, we guide our customers about some of the policies of hotels.

Insurance

Oscar Knight Tours does not provide any insurance policy related to travel and thereby not responsible for any damage during the journey. The travelers are advised to avail separate travel insurance to avoid inconvenience in case of damage.

Particulars and Documents of travelers

The travelers are responsible for their travel documents and Oscar Knight Tours shall not take the responsibility of any missing documents. The most important documents like ID card, passport, and license should be present with every person and they must produce it on demand by the authorities. You must also pick our health certificates in case you are suffering from some diseases. It is because the authorities must know about your health during and after the tour.